Disappointing Service
I'm really disappointed.
The company came on Thursday to deliver the washer and dryer. They took the old set out and brought up the new set. When I asked then to go ahead and stack them, they looked at me funny. Apparently they were under the impression that they were not to be stacked (even though their ticket said to deliver a stacked pair).
They looked all over their truck for the stacking kit and couldn't find it. They said they would have to reschedule for next week to finish the job. Next week!
There is NO way we can go that long without a washer and dryer. So I called Home Depot and complained loudly. Ends up they don't sell the kit. It comes from the delivery company. They, in turn, said that it has to be ordered...
Long story short, Home Depot has agreed to give us a $100 credit on our bill for the trouble and will pay for our laundry expenses for the week (which for us would be close to $60 since we do laundry almost constantly).
So, it seems that we will be waiting a few more days to try out our new pair. Although, I did hook up the washer and it is already in service. It uses a whole lot less water and makes different noises than we are used to, but I'm sure we will get used to that. It also requires the high efficiency detergent which costs more. Hopefully the savings in water and electric (since the water heater won't have to work as hard) and smaller portions of detergent will cover that cost.
More on that later.
The company came on Thursday to deliver the washer and dryer. They took the old set out and brought up the new set. When I asked then to go ahead and stack them, they looked at me funny. Apparently they were under the impression that they were not to be stacked (even though their ticket said to deliver a stacked pair).
They looked all over their truck for the stacking kit and couldn't find it. They said they would have to reschedule for next week to finish the job. Next week!
There is NO way we can go that long without a washer and dryer. So I called Home Depot and complained loudly. Ends up they don't sell the kit. It comes from the delivery company. They, in turn, said that it has to be ordered...
Long story short, Home Depot has agreed to give us a $100 credit on our bill for the trouble and will pay for our laundry expenses for the week (which for us would be close to $60 since we do laundry almost constantly).
So, it seems that we will be waiting a few more days to try out our new pair. Although, I did hook up the washer and it is already in service. It uses a whole lot less water and makes different noises than we are used to, but I'm sure we will get used to that. It also requires the high efficiency detergent which costs more. Hopefully the savings in water and electric (since the water heater won't have to work as hard) and smaller portions of detergent will cover that cost.
More on that later.
posted by Slicer at 6/03/2007 09:00:00 PM
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